About Us
Ply-Line Services Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments then please email us using the link on the store page.

Our Contact details:
Ply-Line Services Ltd
Unit 1 Firby Road
Gallowfields Trading Estate
Richmond
North Yorkshire
DL10 4SS
United Kingdom
Phone: 07770 522808
Fax: 01748 826 778
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
VAT Number: 660 325948
Registered in England & Wales No: 4265404

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit cards.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. This business to business shopping site cannot be used to place orders outside the mainland UK and all purchases made must be from businesses and trade persons only. All goods supplied remain the property of Ply-Line Services Ltd until payment has been received.

Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller. Please note that all plywood sizes specified have a +/- tolerance of 1.5mm.

Please note that all product images used on the Ply-Line Services Ltd website are for illustration purposes only and are not photos of each specific product.

This Online shopping site cannot be used to place orders outside the mainland UK.

Shipping And Handling
Ply-Line Services Ltd offers free delivery within the mainland UK (excl. Northern Ireland, Channel Islands, Scottish Highlands and Offshore Locations). We do not offer free delivery to the following postcodes and due to additional costs may charge extra for the following post codes AB, HA, HS, IV, KA, KW, PA and PH. If a customer orders from a postcode area incurring an extra delivery charge, the customer will be contacted by phone or email and given the option to pay any extra charges or cancel the order. Customers will be responsible for the carriage/delivery cost of all returns.

THIS ONLINE SHOPPING SITE CANNOT BE USED TO PLACE ORDERS OUTSIDE THE MAINLAND UK.

Delivery Schedule
We aim to dispatch all orders within 2 to 5 working days (excl. weekends and bank holidays) for stock items. Expected delivery dates or times given by Ply-Line Services Ltd, our suppliers, or our carriers are given as a guide only. We cannot be held liable for any losses or costs incurred from delivery at a different date or time.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Please note that Ply-Line Services Ltd do not manufacture all of the accessories sold and we reserve the right to supply products produced by other suppliers.

Tax Charges
For orders made from the UK 20% VAT is added. All prices displayed on the Ply-Line Services Ltd site are exclusive of VAT.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. Your credit card details are decrypted and processes by Paypal and/or SecureTrading. They are not held in clear text on any web site.

Guarantee
Important signing of the carriers ticket. Check all goods for quantity and damage before signing the carriers ticket.

NO CLAIM for loss or damage will be accepted once the ticket has been signed under the text RECEIVED IN GOOD CONDITION. Just signing as "unchecked" or "unexamined" is NOT acceptable for a later claim. In the event of damaged goods, do not accept delivery and sign the carriers ticket DAMAGED and then contact Ply-Line Services Ltd.

We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee subject to our returns policy. Any returned non faulty goods will be subject to a restocking charge of £20.00 or 20 percent of order whichever is the greater will apply. Customers will be responsible for the carriage/delivery cost of all returns.

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07770 522808 (International +44 7770 522808) or fax us on 01748 826778 or write to us at Unit 1 Gallowfields Trading Estate, Richmond, North Yorkshire, DL10 4SS United Kingdom

Privacy Policy
Ply-Line Services Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy
Products can only be returned if faulty, or not made to the specification given. In order to receive a refund, your purchase must be returned in original packaging and with all manuals and accessories (other agreed returns must also be in as-new condition).

If the products are considered faulty by Ply-Line Services Ltd or the manufacturer we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. If the returned goods are found not to be faulty a fee for carriage will be charged for re-delivery and the goods will be returned to you with no credit being made to your account or refund given. If Ply-Line Services Ltd accept the return of non faulty goods a restocking charge of £20.00 or 20 percent of the order whichever is the greater will apply. Customers will be responsible for the carriage/delivery cost of all returns.

Please allow 14 days from date of return for refunds to be processed and credited to your account.

Your rights (if applicable) to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Remittance Terms
All goods purchased must be paid for before delivery.